At the start, everything comes at once
New product, new team, new customers. Or you're working with an AI coach for the first time. In your first week in sales, a lot comes at you at once: call guides, product details, internal processes, and soon your first real meeting.
Most people start by reading and listening, and practice gets too little room. If you've only read the call guide, you'll phrase it differently in front of a customer than if you'd said it out loud once. And open questions about the product or the process often only surface in the customer conversation, even though they could have been cleared up between two meetings.
In the first days, the goal isn't to know everything, but to feel confident in your first real meeting. Three things help:
Practise early. Play through a conversation that is close to your first meeting, even if it's bumpy.
Clear up questions right away. Don't put off open questions about the product or the process. Ask them the same day.
Start a small habit. For example, practise or clear up one thing a day that has to be right in front of a customer.
With Fioro
Fioro supports you from day one
Fioro supports you from your first day: you practise conversations by voice, get answers to your questions and prepare for your first meeting. The coach knows your company's documents and gives you answers that fit what you offer. After your very first roleplay you see how you did against your call guide and in the way you led the conversation, and the coach gives you concrete help. When you tell it about your customers, it remembers what was discussed and prepares you for the next meeting.
Start a roleplay that comes close to your first customer conversation, and work through the coaching session the coach suggests.
Work through your training plan and follow your progress in your profile.
Ask the coach a real question on your very first day, about the product, a process or a customer.
Freddy
Your coach in Fioro
I'm new here. What should I know before my first customer meeting, and which roleplay should I start with?
Welcome, Lisa. Three things to have ready for your first meeting:
Your offer in one sentence. You build turnkey prefab houses, starting with a visit to the show home.
The most common question. “What do you charge per square metre?” Don't name a price before size and fittings are set.
The typical process. First conversation, needs analysis, fittings, then an offer.
Start with the first conversation with a prospect in the scenarios, level 1 is open. Shall I list the three most common objections first?
Frequently asked questions
Does the Fioro coach use knowledge from the internet or my company's documents?
A good AI coach uses both and shows where an answer comes from. Fioro searches your company's stored documents and the internet in one step and shows you the sources.
Can I use Fioro on my phone?
Yes, there is nothing to install, because everything runs in the browser. Fioro has its own view for small screens that you simply open in your mobile browser.
How does Fioro support me in my first week in sales or in a new team?
A good start combines three things: answering questions about the product and processes straight away, practising conversations out loud and preparing your first meeting properly. The Fioro coach is there from day one, answers questions about your offer and creates roleplays for exactly the situations coming up in your first week.
From the Fioro Method
Use the coach in your daily work from day one
Chapter 4.1 · Read the chapter
About Fioro
Fioro is the AI coach for sales teams. You practise customer conversations in realistic roleplays and prepare real meetings with a coach that remembers every conversation.
