Hardly anyone practises the hardest conversations
This is about conversations where a lot is at stake and the outcome is uncertain: a price negotiation with a customer who always pushes back, a second offer after a rejection, or the news that a delivery date is slipping.
Going into a conversation like this, you want to be prepared, not just on the facts but for the customer: their tone, their objections, what was left open last time. Most people still only think these conversations through in their head.
It's better to simulate the sales conversation out loud once beforehand. You can do that with a colleague too, if you tell them who to play and where the customer usually applies pressure.
Three things help:
Name the tricky moment. It's not the whole conversation that's difficult, but one specific point: the price objection, the rejection, the question about the competition.
Practise out loud, don't just think it through. In your head every sentence sounds convincing. Only when you speak do you notice where the words are missing.
Try a different approach the second time. The first attempt shows the gaps, the second gives you confidence.
With Fioro
Fioro plays your real customer
The coach in Fioro knows your customer: what happened last time, where it got difficult, what is still open. In the roleplay, it takes on the role of this customer and responds the way the real one would. After the conversation you get an assessment and concrete suggestions for handling the difficult moments better next time. You practise by voice, as often as you like.
Open the customer in the Customers module and start the roleplay by voice.
Go through the assessment and the review, and work on the moments that make the difference.
The coach suggests a suitable coaching session so you can keep working on exactly these points.
What it looks like in Fioro
Rehearsing the difficult conversation with Mr Becker by voice, before it counts.
Frequently asked questions
Why rehearse a specific customer conversation beforehand?
If you have rehearsed different turns and reactions out loud once, you go into the real meeting with more confidence. With Fioro, you can have the same conversation several times and with different approaches until you have an answer for every turn.
How does the Fioro coach know how my customer will react?
The more you tell the coach about a customer, the more accurate the reactions in the roleplay become. Fioro builds a memory of each customer from your conversations, notes and uploaded documents and brings it into the roleplay.
How can I simulate a sales conversation with AI?
An AI can take the other side and respond to arguments, objections and negotiation tactics. With Fioro, you describe the situation and the coach starts a roleplay by voice that is based on your specific customer and their history.
From the Fioro Method
Preparation is half the battle
Chapter 3.2 · Read the chapter
About Fioro
Fioro is the AI coach for sales teams. You practise customer conversations in realistic roleplays and prepare real meetings with a coach that remembers every conversation.
